This Privacy Policy explains how Waste Clearance Greenwich collects, uses, stores and protects personal data about its customers and prospective customers in the Greenwich area. It also explains the legal bases we rely on, how long we retain information, the third parties that may process your data on our behalf, and the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By contacting us, requesting a quote, booking a clearance, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Waste Clearance Greenwich customers and prospective customers located in the Greenwich area who contact us, request information or use our services. It covers personal data collected through our website, by telephone, by email, in person and through any other communication channel we use to deliver our services.
The data controller responsible for your personal data is Waste Clearance Greenwich. Where we use third parties to process data on our behalf, they act as data processors and are bound by contractual and legal obligations to protect your data.
We only collect personal data that is necessary for us to provide and improve our waste clearance services. The information we may collect includes:
Identification and contact details such as your name, address, telephone number and email address.
Service and booking details such as property access information, preferred dates and times, types and quantities of waste, special instructions and job reference numbers.
Payment and billing information such as partial card details or transaction references provided by payment processors, invoice addresses and records of payments made and received. We do not store full card details.
Communication records such as emails, telephone notes, text messages and any other correspondence relating to quotations, bookings, service issues, feedback and complaints.
Technical information such as anonymised or aggregated usage data from our website or digital tools where applicable, including basic device and browser information.
We collect personal data through a variety of methods, including:
Directly from you when you call us, email us, complete a form, request a quote, make a booking or speak to our staff in person at your property or at another agreed location.
Automatically through our website and digital tools, using basic logging and similar technologies to help us improve our services and address technical issues.
From third parties where necessary to provide our services, such as payment processors confirming that a payment has been made, or business partners involved in the provision of related services that you have requested.
We process your personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process your data to provide quotations, arrange visits, collect waste and manage payments because it is necessary to enter into or perform a contract with you. This includes pre-contract steps such as responding to your enquiries and providing estimates.
Legal obligation. We process certain data to comply with legal and regulatory requirements, including waste transfer documentation, tax and accounting obligations and record keeping duties set by relevant authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes managing our operations, improving our services, defending legal claims, preventing fraud and keeping appropriate business records.
Consent. In limited circumstances, for example where required for optional marketing communications, we may rely on your consent. Where we rely on consent, you are free to withdraw it at any time, and we will make it as easy to withdraw as it was to give.
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotes tailored to your property and waste removal needs.
To schedule and manage waste clearance visits, including route planning and access arrangements.
To process payments, issue invoices and receipts and keep necessary accounting and tax records.
To maintain internal records of completed work, customer feedback and any follow up actions required.
To communicate with you about your bookings, changes to our services, service reminders and relevant updates relating to existing or recent work.
To comply with legal obligations related to waste handling, disposal, health and safety and environmental regulations.
To protect our rights and interests, including the prevention and investigation of fraud, disputes or potential legal claims.
Where permitted, to analyse service usage and improve the efficiency, safety and quality of our operations.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors or independent controllers, as described below.
Service providers acting as processors may include:
Payment processing companies that handle card and electronic payments on our behalf.
IT and hosting providers that supply and maintain our technical systems, email services and data storage solutions.
Professional advisers such as accountants and legal advisers where necessary for compliance and business management.
Where we use processors, we ensure that they only process personal data according to our instructions, in line with data protection law, and under appropriate confidentiality and security obligations.
In some circumstances, we may share data with other parties who act as independent controllers, including:
Regulators, law enforcement bodies or public authorities where we are legally required to do so.
Insurers, legal representatives or courts in connection with legal claims, disputes or regulatory matters.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
Customer and booking records are generally kept for a period that allows us to respond to queries, manage any disputes and meet tax, accounting and waste disposal record keeping obligations. After this period, data is securely deleted or anonymised so that it no longer identifies you.
Where we rely on your consent, for example for optional marketing messages, we will retain the relevant personal data only until you withdraw your consent or until we no longer require the data for that specific purpose.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include secure storage practices, access controls, staff awareness and the use of secure tools and suppliers.
While we take reasonable steps to safeguard your information, no system can be guaranteed to be fully secure. We review and update our security arrangements to reduce risks and protect your data as effectively as possible.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with related information about how it is processed.
Right to rectification. You can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and there is no legal requirement for us to keep it.
Right to restriction. You can ask us to restrict the processing of your data in specific situations, such as while we are assessing a request to rectify or erase your data.
Right to object. You may object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing. You also have an absolute right to object to direct marketing.
Right to data portability. In some cases, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another organisation where this is technically feasible and based on consent or contract.
To exercise any of these rights, please contact us using the details provided when you booked or in our standard communications. We may need to verify your identity before responding to your request. We aim to respond without undue delay and in accordance with legal time limits.
If you have concerns about how we handle your personal data, you can contact us using the contact details provided on our customer correspondence or through our usual communication channels. We will do our best to address your concerns and resolve any issues.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe your rights have been infringed. Further information about your rights and how to complain is available directly from the supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. The most recent version will always apply to the personal data we hold about you. You should review this Privacy Policy periodically to keep informed about how we use your information.
Choose our waste clearance Greenwich company and say goodbye to the rubbish in your home at prices you wouldn't believe.
Tipper Van - Rubbish Removal and Waste Clearance Prices in Greenwich, SE10
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Waste Clearance Prices in Greenwich, SE10
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
(71) 